Clients - Successful Supervisor

What is the #1 reason people leave their jobs?

Answer: they do not feel appreciated. First-line supervisors in public and private organizations have a major impact on the morale of line workers, employee turnover and retention as well as work quality and the productivity of staff.

SuccessfulSupervisor, through its fee based training services and tool kits as well as free tips and assessment instruments, helps first-line supervisors create an employee and customer friendly place to work that hits or exceeds its goals.

	City of Beverly Hills, California A Supervisor’s Academy has been designed and over 100 first-line supervisors have been trained in expectations, motivation, developing staff, communicating and supervisory styles. Training also is occurring for the Bosses of the supervisors. In addition, Internal Learning Coaches are being trained to take over the Academy workshops. An advanced course of learning is being developed for supervisors which includes building a team, creative thinking and leadership.
	San Mateo County, California Over 1,000 new and seasoned first-line supervisors were team trained over an 18 year period in a five-day workshop called High Performance Supervision. In addition a one-day workshop, Transition to Supervisor, was offered to new or want to be supervisors. Other workshops taught included Cost-benefit Analysis, Creative Problem-solving and Leadership Skills for 40 line staff in the Road Maintenance Division in the Public Works Department.
	City of Tracy, California Over 60 first-line supervisors, middle managers and executives were exposed to the key concepts presented in the book, First, Break All the Rules; and then participated in half-day workshops on the work environment and supervisor expectations, interaction and supervisory styles, communication, motivation, developing staff, performance management, building a team and recruiting and selecting staff.
	River City Bank Operations Supervisors and Branch Managers in this independent bank were trained in half-day workshops titled: Understanding Yourself and Others: Style Flexing for Success. Topics included identification and validation of each person’s style; the plusses and minuses of each style, how to identify the style of someone else and techniques for style flexing. Facilitated discussions also occurred on the concepts presented in the book Gung Ho and their use in supervising in the banking environment.
	Interstate Cleaning Corporation Training was provided to area, regional managers and executives on how to recruit and select Mall and Store site managers. Topics covered included: characteristics desired in site or store managers; recruiting techniques including ads, brochures and target sourcing; screening resumes; telephone and in-person interviews; rating applicants; steps to take before a job offer; reference checking; and snaring the top choice.
	City of Pleasanton, California A variety of training has been designed and implemented in this municipality. A Leadership Academy was created with five workshops on: the manager and leader; communicating so others understand you; negotiation; creative problem-solving; and measuring and improving work and services. A stand-alone workshop for line and supervisory staff seeking promotion was presented entitled Interviewing for Success.