Customer service is an important need that first-line supervisors and their teams seek to meet. Periodic surveys of the customer provide the information to determine how well you are doing to meet the different needs of a customer. The illustrative form below can be used to measure the kind of customer service your team currently is providing.
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Overall, how would you rate the quality of service received from us? |
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| 2. |
Considering what you pay for services, how would you rate the value received? |
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Overall, how would you rate us in informing and communicating with you? |
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Overall, how would you rate the way your contact or service request was handled? |
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Overall, how would you rate the timeliness of the service provided? |
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Overall, how would you rate the customer service skills of our staff? |
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| 7. |
Specifically, how would you rate the: |
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a. Friendliness of staff? |
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b. Courtesy provided you? |
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c. Understanding of your needs? |
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d. Respect showed to you? |
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e. Interest in your issue? |
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f. Willingness in finding a solution acceptable to you |
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g. Willingness to "go the extra mile”? |
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h. Follow-up on your concern/request? |
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i. Explaining the reasons for policies and rules? |
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j. Outlining the options you have if still not pleased?
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