SuccessfulSupervisor.com
SuccessfulSupervisor.com
SuccessfulSupervisor.com
training supervisors...developing skills

What is the #1 reason people leave their jobs?

Answer: they do not feel appreciated. First-line supervisors in public and private organizations have a major impact on the morale of line workers, employee turnover and retention as well as work quality and the productivity of staff.

SuccessfulSupervisor, through its fee based training services and tool kits as well as free tips and assessment instruments, helps first-line supervisors create an employee and customer friendly place to work that hits or exceeds its goals.


MEETING THE NEEDS OF YOUR CUSTOMER

O.W.L.* = Success
*Ongoing Worthwhile Learning

 

 

“SATISFYING YOUR CUSTOMERS”

 

 

Richard A. Hughes
HUGHES CONSULTING
successfulsupervisor.com

 

2010

 

Topics

  • How we help you learn new skills
  • Pre-workshop assessment of your knowledge of customer service
  • Seven priority needs of your customer
  • Your team's performance standards for customer service
  • Assessing your team's service effectiveness
  • Measuring customer service
  • The three-step process for saying “no” and role plays
  • Case studies on customer service
  • Customer service on the telephone, email and voice mail
  • Service behaviors your customer expects
  • A role play exercise: improving customer service
  • Additional resources and training
  • Ideal answers to pre-workshop assessment
  • Quiz on important concepts and answers
  • High-five list of priority learnings
  • Action plan to implement learnings

This self-instruction workbook is 66 pages in length and available for purchase. It can be purchased as a download in PDF format or in printed form.

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