Tool Kit #1 - Tool Kits - Successful Supervisor

What is the #1 reason people leave their jobs?

Answer: they do not feel appreciated. First-line supervisors in public and private organizations have a major impact on the morale of line workers, employee turnover and retention as well as work quality and the productivity of staff.

SuccessfulSupervisor, through its fee based training services and tool kits as well as free tips and assessment instruments, helps first-line supervisors create an employee and customer friendly place to work that hits or exceeds its goals.

back to all tool kits

EXPECTATIONS FOR YOU AS A FIRST-LINE SUPERVISOR

O.W.L.* = Success
*Ongoing Worthwhile Learning

“FOCUSING ON THINGS THAT MATTER”

Richard A. Hughes
HUGHES CONSULTING
successfulsupervisor.com

2010

Topics

How we will help you develop new skills
Pre-workshop assessment of your knowledge of supervisor expectations
The seven expectations an organization has for its first-line supervisors
The seven needs employees have of their supervisor
The seven needs customers have of a work unit
Responsibilities inherent in all supervisory and management positions
Fifteen skills needed to be a successful first-line supervisor
Role playing exercise: “Briefing of Your Work Team”
Key roles and responsibilities of middle managers and executive staff if you want to promote upward
Case study dealing with the health of an organization
Additional resources and training
Ideal answers to pre-workshop assessment
Quiz on important concepts presented and answers
High-five list of priority learnings
Action plan to be completed

This self-instruction workbook is 57 pages in length and available for purchase. It can be purchased as a download in PDF format or in printed form