Tool Kit #4 - Tool Kits - Successful Supervisor

What is the #1 reason people leave their jobs?

Answer: they do not feel appreciated. First-line supervisors in public and private organizations have a major impact on the morale of line workers, employee turnover and retention as well as work quality and the productivity of staff.

SuccessfulSupervisor, through its fee based training services and tool kits as well as free tips and assessment instruments, helps first-line supervisors create an employee and customer friendly place to work that hits or exceeds its goals.

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COMMUNICATING WITH YOUR TEAM

O.W.L.* = Success
*Ongoing Worthwhile Learning

“KEEPING YOUR TEAM IN THE KNOW”

Richard A. Hughes
HUGHES CONSULTING
successfulsupervisor.com

2010

Topics

How we help you learn new skills.
Assessment of your knowledge of communication processes
How you and others rate you as a communicator
Determining the success of communications in your organization
Instructing your team (W5+H approach)
Giving feedback on performance (T.E.L.L. approach)
Role play exercise: “Presenting Information to Your Team”
Assessment of your listening tendencies
How good and bad listeners behave
What supervisors should communicate upward and downward
Building and keeping the trust of others
Additional training and resources.
Ideal answers to pre-workshop assessment
Quiz on important concepts presented and answers
High-five list of priority learnings
Action plan to implement learnings

This self-instruction workbook is 58 pages in length and available for purchase. It can be purchased as a download in PDF format or in printed form.