Tool Kit #6 - Tool Kits - Successful Supervisor

What is the #1 reason people leave their jobs?

Answer: they do not feel appreciated. First-line supervisors in public and private organizations have a major impact on the morale of line workers, employee turnover and retention as well as work quality and the productivity of staff.

SuccessfulSupervisor, through its fee based training services and tool kits as well as free tips and assessment instruments, helps first-line supervisors create an employee and customer friendly place to work that hits or exceeds its goals.

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SETTING EXPECTATIONS AND MANAGING PERFORMANCE

O.W.L.* = Success
*Ongoing Worthwhile Learning

“HELPING STAFF BECOME STARS”

Richard A. Hughes
HUGHES CONSULTING
successfulsupervisor.com

2010

Topics

How we help you learn new skills
Pre-workshop assessment of your knowledge of performance management
Reasons to do performance planning and appraisal
Three important stages of performance management
Identifying key job responsibilities.
Defining performance outcomes
Giving feedback: the T.E.L.L. approach.
A role playing exercise: counseling and feedback to a lead worker
Ways to keep track of performance
Handling the annual conference
Exercise: critique of a role play performance evaluation
Road blocks to successful performance management
Performance management issues in the real world
Additional resources and training
Ideal answers to pre-workshop assessment
Quiz on important concepts presented and answers
High-five list of priority learnings
Action plan to implement learnings

This self-instruction workbook is 66 pages in length and available for purchase. It can be purchased as a download in PDF format or in printed form.